1. GENERAL TERMS
1.1 These sale and purchase rules (hereinafter referred to as the Rules) define the mutual rights, obligations and responsibilities of a person purchasing goods in the liquidspirulina.com electronic store (hereinafter referred to as the Buyer) and Liquidspirulina.com (hereinafter referred to as as the Seller) when the Buyer purchases goods in the e-store. By purchasing goods in the online store, the Buyer agrees to the application of these Rules.
1.2 The Seller reserves the right to change, amend or supplement the Rules at any time, subject to the requirements established by legal acts.
2. PROTECTION OF PERSONAL DATA
2.1 To order goods in the e-store, the Buyer can:
register on liquidspirulina.com in the store – by entering the data requested during registration.
2.2 The Buyer, when ordering the goods by the methods provided for in clause 2.1.1 of the rules, in the relevant information fields provided by the Seller, must indicate the personal data of the Buyer necessary for the proper fulfillment of the order of the goods: name, surname, delivery address of the goods, phone number and e-mail address.
2.3 By approving these rules, the Buyer agrees that 2.2. The personal data of the Buyer, presented in paragraph 1, will be processed in the online store for the sale of goods and services, in order to analyze the activities of the Seller, be collected, stored and systematized.
2.4 By agreeing to the processing of the Buyer’s personal data for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees to send information messages necessary to complete the order to the e-mail address specified by the Buyer.
2.5 Any information relating to personal data that is registered on liquidspirulina.com is considered confidential and is not subject to disclosure.
2.6 Personal data provided by the buyer is processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania.
3. RIGHTS OF THE BUYER
3.1 The Buyer has the right to buy goods in the e-shop in accordance with these Rules and legal acts of the Republic of Lithuania.
3.2 The Buyer has the right at any time to freely change, supplement or cancel his registration data.
3.3 The buyer has the right to demand a replacement of the goods or a refund if the expiration date of the goods has expired or the goods are of inadequate quality.
3.3.1 Goods of inadequate quality are exchanged or returned in accordance with the Decree of the Government of the Republic of Lithuania dated June 11, 2001 no. 697 approved Rules of Retail Trade, the Civil Code of the Republic of Lithuania and other valid legal acts of the Republic of Lithuania.
4. BUYER’S RESPONSIBILITIES
The buyer must pay the cost of the goods and its delivery and accept the ordered goods. The Buyer pays for the goods using his credit or debit card online or by making a payment from any other bank to the Seller’s account.
4.2 When registering by e-mail in the store and when ordering goods, the Buyer undertakes to protect and not disclose login data to anyone.
4.3 The Buyer is responsible for the accuracy, correctness and completeness of the data specified in the registration form. If the data specified in the Buyer’s registration form changes, he must update them immediately. In no case will the intermediary be liable for damage caused to the Buyer and / or third parties due to the fact that the Buyer provided incorrect and / or incomplete personal data or did not change or supplement the data when they change.
4.4 The Buyer, using the e-store, agrees with these Rules of Sale and Purchase and undertakes to comply with them and not violate the legal acts of the Republic of Lithuania.
5. RIGHTS OF THE SELLER
5.1 If the Buyer tries to harm the operation, stability or security of the Seller’s e-shop, the Seller may restrict, suspend or terminate his access to the e-shop without prior warning.
5.2 The Seller has the right to unilaterally change these Rules by publishing them on the website of the online store. Changes come into force from the moment of publication for all transactions concluded after publication.
5.3 The Seller has other rights provided by the Rules and legal acts of the Republic of Lithuania.
6. OBLIGATIONS OF THE SELLER
6.1 The Seller undertakes to create all conditions for the proper use by the Buyer of the services provided by the e-store.
6.2 The Seller undertakes to respect the Buyer’s right to the inviolability of the Buyer’s personal information specified in the registration form of the online store.
6.3 The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
6.4 The Seller, being unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer the same or similar goods, as far as possible. If the Buyer refuses to accept a similar or maximally similar product, the Seller undertakes to return the money paid to the Buyer.
7. ORDERING GOODS, PRICES, PROCEDURE AND TERMS OF PAYMENT
7.1. In the electronic store, the Buyer can make purchases 24 hours a day, 7 days a week.
7.2 Prices for goods in the e-shop liquidspirulina.com and in the generated order are indicated in Euro.
7.3 The buyer pays for the goods in one of the following ways:
7.3.1 Payment using electronic banking means an advance payment using the electronic banking system used by the Buyer. Responsibility for data security in this case lies with the relevant bank, since all monetary transactions take place in the electronic banking system of the bank.
7.3.2 A credit card payment is an advance payment when the Buyer pays for an order online with their credit or debit card through Stripe. Card details are not stored in the seller’s system.
7.4 The buyer undertakes to pay for the goods as soon as possible. Only after receiving payment for the goods, the formation of a commodity parcel begins and the calculation of the delivery time of the goods begins.
8. DELIVERY OF GOODS
8.1 The exact delivery price depends on the quantity and weight of the ordered goods and the delivery address.
8.2 When ordering the goods, the buyer undertakes to indicate the place of delivery of the goods and the contact phone number. The Buyer must indicate his exact address where the courier can deliver the goods and where the Buyer can be contacted. If the goods are not delivered to the buyer due to the fault of the buyer (incorrectly specified contact details, the buyer is absent), the buyer undertakes to pay an additional fee, depending on the weight of the goods, for the repeated delivery of the goods.
8.3 The buyer undertakes to accept the goods himself. If he cannot accept the goods himself, and the goods are delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong address.
8.4 The Seller undertakes to deliver the goods to the Buyer in accordance with the terms specified in the description of the goods. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and agree on the delivery of the goods.
8.5 In all cases, the Seller is released from liability for violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.
8.6 Upon delivery of the goods, the Buyer must, together with the courier, check the condition of the packaging, the quantity, quality and assortment of the goods. If the buyer signs an invoice or other document on the acceptance and transfer of goods, it is considered that the goods have been delivered in proper condition. Noticing that the packaging of the delivered parcel is damaged (crumpled, wet or otherwise has external damage), the Buyer is obliged not to accept such a parcel and note this in the waybill (waybill) or other package transfer document in the presence of the courier, draw up an act on the violation of the parcel in a free form. If the Buyer fails to perform these actions, the Seller is released from liability to the Buyer in connection with damage to the goods that the Buyer did not label in the above way.
8.7 After the Buyer or, as the case may be, the Buyer’s representative accepts the shipment and signs the data recorder provided by the carrier’s representative or the paper delivery confirmation without comment, the goods shall be deemed to have been delivered in undamaged packaging.
8.8 Upon delivery and delivery of the goods to the address specified by the Buyer, the goods are considered delivered to the Buyer, regardless of the actual acceptance of the goods by the Buyer or another person accepting the goods within the specified address.
8.9 If the goods are not accepted by the Buyer, the Buyer is obliged to indicate the details of the person who will receive the goods when filling out the delivery information of the order.
9. GOODS QUALITY GUARANTEE AND EXPIRY DATE
9.1 Detailed information about each product sold in the online store is usually indicated in the product description attached to each product.
9.2 The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.
9.3 In cases where, on the basis of legal acts, a certain shelf life is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
10. RETURN AND EXCHANGE
10.1 The goods can be returned within 14 days from the date of purchase. We will refund the money paid no later than 14 days after receiving the goods.
10.2 To return a product, you must contact us by phone or using the contact form.
10.3 A quality product can ONLY be returned if it:
– in original and neat packaging (this clause does not apply in case of return of defective goods);
– not damaged by the Buyer;
– in unused form and without loss of presentation, i.e. labels, packaging, protective film, etc. must be intact (the requirements of this paragraph do not apply in case of return of low-quality goods);
– the same set that was provided to the Buyer.
The buyer, who considers that his rights have been violated, must apply in writing to the seller and state his requirements no later than three months from the date of the violation. The seller is obliged to consider the request free of charge no later than within 14 days and provide a detailed, reasoned written response based on the documents. If the problem cannot be resolved, the Buyer has the right to apply to the body that resolves consumer disputes out of court (State Consumer Protection Service, Vilniaus 25, LT-01402 Vilnius, vvtat.lt) or to the court.
Disputes arising from products purchased online for an EU buyer may be resolved through the Electronic Dispute Resolution (EGS) platform, which is available at https://ec.europa.eu/consumers/.
11.1 The Buyer is solely responsible for the correctness of the personal data provided by the Buyer. If the Buyer does not provide reliable personal data in the registration form, the Seller shall not be liable for the consequences that have arisen and shall have the right to demand compensation from the Buyer for direct losses incurred.
11.2 The Buyer is responsible for actions taken using the liquidspirulina.com store.
11.3 The Seller is released from any liability in case of losses due to the fact that the Buyer, regardless of the recommendations of the Seller and the obligations of the Buyer, did not familiarize himself with these Rules, although such an opportunity was provided to him.
11.4 If the Seller’s e-shop contains links to e-mail addresses of other companies, institutions, organizations or individuals or websites, the Seller is not responsible for the information or activities there, does not control or control these websites and does not represent them.
11.5 In case of damage, the guilty Party shall compensate the other Party for direct losses.
11.6 The Seller is not responsible for the fact that the color, shape or other parameters of the goods presented in the Online Store do not correspond to the actual size, shape and color of the goods due to the features of the display used by the Buyer.
11.7 For violation of the sales contract concluded with the use of an electronic store, the parties shall be liable in accordance with the procedure established by the legal acts of the Republic of Lithuania.
12. MARKETING AND EXCHANGE OF INFORMATION
12.1 The Seller may initiate various promotions in the Online Store at its own discretion.
12.2 The Seller has the right to unilaterally, without separate notice, change the terms of the promotions, as well as cancel them. Any change or cancellation of the conditions of the promotion is valid only in the future, i.e. since their execution.
12.3 The Seller shall send all notices to the e-mail address or telephone number specified in the Buyer’s registration form.
12.4 The Buyer sends all messages and questions and otherwise contacts the Seller by phone and e-mail addresses specified in the “Contacts” section of the Seller’s online store.
12.5 The Seller is not responsible if the Buyer does not receive sent information or confirmation messages due to interruptions in the operation of Internet connection networks and email service providers.
13. FINAL PROVISIONS
13.1 These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
13.2 Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
13.3 In case of damage, the guilty party shall compensate the other party for direct losses in the manner and on the grounds established by the legislation of the Republic of Lithuania.
13.4 All disagreements arising in connection with the implementation of these Rules shall be resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by the legislation of the Republic of Lithuania.